How to Contact Ticketmaster: A Complete Guide to Reaching Customer Service by Phone

When it comes to buying tickets for concerts, sports events, theater performances, and more, Ticketmaster is the leading platform in the world. While the website and app are designed to be user-friendly, there are times when issues arise—whether it’s with an order, a payment problem, or a need to make last-minute changes. In those cases, many customers find themselves asking: “What is the Ticketmaster phone number?”

Why You Might Need the Ticketmaster Phone Number

While Ticketmaster provides a lot of automated and self-service options online, there are still plenty of situations where speaking to a live agent is the best—or only—way to resolve your issue.

Here are the most common reasons people need to call the Ticketmaster phone number:

Trouble accessing or downloading digital tickets
Issues with mobile ticketing or app functionality
Order cancellations or rescheduling events
Refunds and credit concerns
Double charges or payment errors
Ticket delivery delays or lost physical tickets
Questions about seating or VIP packages
Accessibility requests

In these situations, it’s important to know how to contact Ticketmaster service number directly.

The Official Ticketmaster Customer Service Phone Number

As of 2025, the official Ticketmaster customer service phone number in the United States is:

📞 1-888-369-5883

This is the main support line for general ticket inquiries and customer service assistance. You can call the Ticketmaster phone number Monday through Saturday during regular business hours. Response times vary depending on call volume, which tends to spike around major ticket releases or national tours.

If you’re calling from outside the U.S., Ticketmaster also provides localized numbers on their regional websites. Be sure to check the correct country-specific contact page.

Best Times to Call Ticketmaster for Fastest Response

Ticketmaster’s call center is often busy, especially after major ticket drops or during peak event seasons. To increase your chances of speaking with a representative faster, consider the following tips:

Call early in the day: The best time to call is usually right after phone lines open.
Avoid Mondays and Fridays: These tend to have the highest call volumes.
Mid-week calls (Tuesday–Thursday) tend to have shorter wait times.
Have your order information ready: This includes your email, confirmation number, and event name.

Following these tips when you contact Ticketmaster service number will help you save time and get assistance more efficiently.

What to Expect When You Call Ticketmaster

When you call the Ticketmaster phone number, you’ll go through an automated phone system designed to direct your call to the correct department.

Here’s a general breakdown of what to expect:

Automated Greeting – You’ll hear a recorded voice welcoming you to Ticketmaster.
Menu Options – You’ll be asked to select the reason for your call (e.g., existing order, new ticket purchase, account issues, etc.).
Order Verification – If your inquiry is about an order, you may be asked to provide your phone number, email, or order ID.
Live Agent Connection – Once your information is verified, you’ll be transferred to a customer service representative.

The average wait time ranges from 5–20 minutes depending on the time of day and demand.

Common Solutions You Can Request by Phone

When you reach a live agent at the Ticketmaster customer service phone number, they can help you with the following:

Cancelling or changing orders (if within allowed time frame)
Reissuing lost or damaged tickets
Resolving payment and billing issues
Fixing app or account login problems
Helping with rescheduled or canceled events
Updating shipping addresses
Explaining ticket policies and terms

Even if your problem seems complex, don’t hesitate to call the Ticketmaster phone number—agents are trained to assist with a wide range of ticket-related concerns.

Alternative Ways to Contact Ticketmaster Customer Support

While calling the Ticketmaster phone number is effective, it’s not the only option for support. If you’re unable to get through or prefer not to wait on hold, here are a few other ways to get help:

Ticketmaster Help Center

Visit the Ticketmaster Help Center for FAQs and guides on common issues like refunds, transferring tickets, mobile app support, and more.

Live Chat

Some users can access live chat by logging into their Ticketmaster account. Availability varies based on region and issue type.

Email Support

While not always the fastest, you can submit a ticket or send an email via the Help Center. Expect a response in 24–72 hours.

Social Media Support

Tweeting @Ticketmaster on Twitter (X) or messaging Ticketmaster on Facebook often gets quick replies for general questions.

These methods can be useful when you don’t need an immediate resolution or if your issue isn’t urgent.

Ticketmaster Accessibility Services Phone Number

For guests with accessibility needs or ADA accommodations, Ticketmaster has a dedicated support line:

📞 1-888-369-5883

This number connects you to the Ticketmaster Accessibility Help Desk, where you can get assistance with accessible seating, companion tickets, or special venue arrangements.

Ticketmaster Phone Number for Venue-Specific Issues

Sometimes, it’s better to contact the venue directly for information about seating, parking, and entry procedures. Ticketmaster often sells tickets on behalf of venues, but they may not have control over policies or logistics.

Your ticket confirmation email typically includes a venue contact number. For complex questions related to a specific venue, that’s your best bet.

Avoiding Scams When Looking for Ticketmaster Contact Info

Unfortunately, scammers sometimes create fake websites or ads that mimic official Ticketmaster customer service phone number listings. These fake numbers may try to steal your credit card information or charge bogus “service fees.”

To stay safe:

Only get the Ticketmaster phone number from Ticketmaster.com
Avoid calling any number you find in pop-up ads or suspicious websites
Don’t give your payment info to anyone claiming to “guarantee ticket upgrades”

If in doubt, go to the official Ticketmaster Contact Us page to verify phone numbers and policies.

Frequently Asked Questions About Calling Ticketmaster

Q: Is there a fee to call the Ticketmaster phone number?
A: No, calling the Ticketmaster customer service phone number is free from most U.S. phones.

Q: Can I cancel my ticket order over the phone?
A: Sometimes. Cancellation policies vary by event. If your ticket is refundable or protected by Fan Guarantee, the agent can help process your request.

Q: What should I do if I can’t get through?
A: Use the Help Center, live chat, or try again during off-peak hours. Social media support can also be helpful for quick answers.

Q: Can I order new tickets by phone?
A: Yes, but online ordering is much faster and gives you more seat options.

Final Thoughts

While Ticketmaster offers multiple ways to handle customer service issues, sometimes a direct phone call is the best solution. Whether you’re dealing with missing tickets, refunds, or general questions, knowing how to call the Ticketmaster phone number can save you time and stress.